IT Support Contracts

We are dedicated to working with you every step of the way, from implementing your new network through to offering advice and training to help you get the most from your hardware and software.

Our highly trained support teams are focused on providing the best service possible. By using the latest technology and remote access tools, your support issues are resolved quickly and efficiently.

 Our support teams have consistently exceeded customer expectations and ranked above industry standards:

• All support calls are answered by your qualified team
• Most support calls are resolved during the first call
• Over 93% of support calls are resolved within 24 hours
• Over 97% of support calls are resolved within 1 week
• Full remote monitoring 
• 2 hours on site attendance by a qualified engineer 
• Dedicated Account Management 

Our Support contracts have been designed to meet your business needs. These include immediate access to software and firmware upgrades, including unlimited support calls and advice. Our fully managed standard contracts are based from 7.30am through to 7.30pm, including public holidays as standard. We also offer 24/365 cover if required throughout the United Kingdom.